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Privacy policy

“P-R-I-V-A-C-Y is priceless to me”
Pearl Jam - Pry, To - Vitalogy

Privacy Policy

This policy relates to www.travellingthegroove.com and all sub domains, which are owned by Travelling the Groove Ltd (a company registered in England and Wales; 12713045). Our registered address 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, UK. Our email address is [email protected] and our telephone number is 07565 512555.

This privacy statement tells you what to expect when we process your personal information. It applies to all Travelling the Groove website users. It is important for you to read this statement in full to understand how we use your data and your rights in relation to your data. We need to process personal data in order to deliver your purchases, our newsletter and services to you:

We’re committed to treating your information securely, with respect and in line with data protection law.

We keep this privacy statement under regular review and will place all updates of this statement on our website as soon as is practicable.

For independent advice about data protection issues, you can contact the Information Commissioner:

Information Commissioner
Wycliffe House, Water Lane
Wilmslow
Cheshire
SK9 5AF

Phone: 0303 123 1113
Email: [email protected]
Website: www.ico.org.uk

What information is collected and how is it used?

Travelling the Groove will only collect personal information when we need it. The type of information we need from you will relate purely to contact information allowing us to communicate with you. When we ask you for information, we will make it clear why we need it. We only collect personal information when you complete forms on this website, either when you purchase something from us, register with our website, or sign up to our newsletter.

Without limitation, any of the following Data may be collected:

• Name;
• Contact information such as email addresses and telephone numbers;
• Demographic information such as post code, preferences and interests;
• IP address (automatically collected);
• Web browser type and version (automatically collected);
• Operating system (automatically collected);
• A list of URLS starting with a referring site, your activity on this Web Site, and the site you exit to (automatically collected); and
• Cookie information (see section below).

How will we protect the information about you?

Data security is of great importance to Travelling the Groove. To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. For example, we have systems in place to ensure that access to personal information is restricted to authorised individuals on a strictly need-to-know basis.

Our store is hosted on BigCommerce. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through BigCommerce’s data storage, databases and the general BigCommerce application. They store your data on a secure server behind a firewall.

Please be aware that our site may link to other websites, which may be accessed through our site. We have taken all reasonable step to ensure the data policies or procedures or the content of these linked websites adhere to current data security legislation.

Who will we share your information with?

We will never share personal information with other organisations for third-party marketing purposes.

Sometimes we will need to share personal information we hold about you with other organisations who provide services on our behalf. When sharing information we will comply with all aspects of current data protection law. All our data sharing relationships are governed by contracts which include strict data sharing and confidentiality protocols. We may transfer data to US based service providers under the Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US.

Where sharing is in our legitimate business interests, we may share your information without seeking your consent first. This may be with police, HMRC and other relevant authorities. We may also share information when required by law for example where ordered by the Court or to protect an individual from immediate harm.

What are your rights in relation to your data?

We are committed to upholding your rights in respect of your personal data.

The right to be informed

Through the provision of this and other privacy notices on our website, we’ll be open and transparent about how and why we use your personal information.

The right of access

You have a right to ask us what personal information we hold about you and to request a copy of your information. This is known as a ‘subject access request’ (SAR).

SARs need to be made in writing and we ask that your written request is accompanied by proof of your address and identity.

If you are seeking to obtain specific information (e.g. about a particular matter or from a particular time period) it helps if you clarify the details of what you would like to receive in your written request.

If someone is requesting information on your behalf they will need written confirmation from you to evidence your consent for us to release this and proof of ID (both yours and theirs).

We have 30 calendar days within which to provide the information you’ve asked for (although we will try to provide this to you as promptly as possible).

The right to rectification

You can ask us to rectify your personal data if it is inaccurate or incomplete. Please help us to keep our records accurate by keeping us informed if your details change.

The right to erasure

The right to erasure is also known as ‘the right to be forgotten’. In some circumstances, you can ask us to delete or remove personal data where there is no compelling reason for its continued processing. This is not an absolute right, and we will need to consider the circumstances of any such request and balance this against our need to continue processing the data. Our response will also be guided by the provisions of our retention schedule.

The right to object

You can tell us you object to us processing your data to provide update emails.

You can specifically opt-out of emails at any time by following the link at the bottom of each email.

How long will you keep my data?

We only hold records during the period of our relationship and for a set period afterwards to allow us to meet our legal obligations, including resolving any follow up issues between us. If you opt out of email updates and newsletters your data is removed from processing immediately.

Please contact us if you would like any more information.

Additional privacy protection for children using the internet

We do not solicit or target persons younger than legal age for collection of information online. By submitting information to us you represent that you are over the age of 18. We encourage minors to seek the consent of their parents before providing any information about themselves or their households to anyone on the Internet. We encourage parents to take an active role to protect the privacy and security of their children and to prevent the inappropriate use of information about their children. We support the development of technologies that help parents to control the collection and use of personal information from children who use online services in their households.

What cookies do we use?

To make this website simpler to use, we sometimes place small files on your computer. These are known as cookies - almost all websites use them. Cookies have many uses and most are not damaging to your privacy - all of the cookies used on this web site fall into that category. We do not use cookies that collect or transfer your personal data to other web sites for advertising or any other purpose.

Cookies are used on this site purely to improve services for you through, for example:

Enabling a service to recognise your device so you don't have to give the same information several times during one task

Recognising that you may already have given a username and password so you don't need to do it for every web page requested

Measuring how many people are using the site, so it can be made easier to use and there's enough capacity to ensure it is fast enough

We use Google Analytics to measure how many people use this site. We do this to make sure the site is meeting users' needs and to understand how we could improve it.

Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. We do not collect or store any personal information (e.g. your name or address) so this information cannot be used to identify who you are. We also do not allow Google to use or share our analytics data.

If you do not wish to accept any cookies on to your device you can disable them by adjusting the settings on your browser. However this is likely to adversely affect the functionality of websites you visit.

For further information visit: www.allaboutcookies.org

Changes to This Policy

Travelling the Groove reserves the right to change this Privacy Policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Web Site and you are deemed to have accepted the terms of the Policy on your first use of the Web Site following the alterations.